Don’t FORCE it!

October 30, 2014 in Jim's Journal

One of my first jobs after college was working at Lou’s Shoe Bazaar (it’s probably why I have an aversion to feet – OK, T.M.I., I know).  I would watch person
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Need More Proof?

October 29, 2014 in Jim's Journal

The path in your lawn provides the evidence for where the mailman and the UPS deliverer walk when they visit you.  Your indoor carpet probably has areas that are fading,
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Sticking with the Plan?

October 28, 2014 in Jim's Journal

Did you change majors when you were in college?  Have you ever planned to go to a certain restaurant and winded up eating someplace else that evening?  This journal is
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Feed all of your Guests

October 27, 2014 in Jim's Journal

Last Thursday, I provided a keynote presentation for the Aimco (Denver, Colorado) Shared Services Center’s team members.  There were more than 100 people in attendance.  The place was on fire
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More Pictures Please!

October 26, 2014 in Jim's Journal

I think I’ve heard the phrase, “A picture is worth a thousand words,” more often than I’ve heard someone say, “Don’t sweat the small stuff because it’s all small stuff.” 
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The Real “Good Hands” People

October 23, 2014 in Jim's Journal

When I was down they lifted me up.  When I was going through it they pulled me out.  And when I needed some advice, they answered. The “they” that I’m
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Take the Big Swing

October 22, 2014 in Jim's Journal

Part of my brother’s MBA pursuit included studying abroad.  When Rodney flew to Paris, France, he didn’t have any money, no place to stay, or a plane ticket home.  He
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Are You a Big Tipper?

October 21, 2014 in Jim's Journal

When you leave a tip you leave a part of you, right?  Many of us base the amount of our tip on the quality of service we receive.  When that,
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Do You Smell What the Rock is Cooking?

October 21, 2014 in Jim's Journal

I used to watch WWE – that’s right “rasslin” (i.e., wrestling).  I go back to the 70s and 80s, the days of Bruno Sammartino, Gorilla Monsoon, George “The Animal” Steele,
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You Can’t Rush Their Recovery

October 19, 2014 in Jim's Journal

Have you ever said the wrong thing?  Have you ever done something that you regretted?  Have you ever let someone down or did something that was totally out of your
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